Service Desk Ticketing System by Squareboat

Dashboard: The dashboard transforms internal complexity into operational elegance. With features like a progress bar, color-coded donut charts, and real-time ticket statuses, it makes the workflow easy. Hence, helping organizations scale support and operations without chaos..

Separate Desks: Squareboat’s Service Desk is a centralized ticketing platform that eases the management of internal requests across multiple domains. It has dedicated desks for different functions; each desk handles a specific category of tasks and operates independently with its own workflows.

DevOps Desk: It manages all engineering, deployment workflow, and infrastructure-related requests. It replaces the scattered approvals and chat-based updates with structured, traceable tickets. Common ticket types under this desk include Deployment, Access Request, Bug Fix, and Environment Configuration. Each ticket is tracked with fields such as unique ID, heading, type, status, etc. 

Admin Desk: The admin desk handles tickets regarding employees, resource access requests, asset allocation, and more. Tickets under the Admin Desk are categorized into types like Onboarding, Access Request, Resource Allocation, or General Support. Centralizing these operations reduces dependency on unstructured tools like spreadsheets or chats. This desk ensures that all administrative tasks are tracked, prioritized, and resolved.

Collaboration and Control: Users can leave comments directly on each ticket to maintain context and streamline communication. Notifications are automatically sent via email to the right people when a ticket is created or updated, so nothing gets missed. For requests, an approval workflow ensures that nothing moves forward without the right checks in place.

Expand As Needed: As business needs grow, new functional desks can be added seamlessly, each with its own workflows, ticket types, access controls, and user roles, whether it’s people operations, quality assurance, finance, or support. For example, an HR Desk can be added to handle onboarding, documentation, and leave related to customized ticket types. The desk can automatically adopt the same core ticket structure. This makes it easy to scale while maintaining consistency.

Ticket Schema: Each ticket in the service desk follows a unified schema: A system-generated ID, a heading that provides a clear summary of tasks, the ticket types, status, etc., helping track real-time progress easily. Thus making sure that no task goes untracked.